Trust & security
Subprocessors
The outside services AutoSync uses to run your shop software — what each one does, what it receives and where.
| Service | What it does | Data it receives | Location | Used by |
|---|---|---|---|---|
| StripePayments | Card and bank payments through AutoSync Pay, payment links, and AutoSync subscription billing. | Customer name, email and phone, invoice amounts and descriptions. Card numbers are entered directly with Stripe and never touch AutoSync servers. | United States | All shops |
| SquarePayments | Card payments for shops that choose Square as their AutoSync Pay processor. | Customer name and email, invoice amounts and descriptions. Card details are entered directly with Square. | United States | If turned on |
| TwilioMessaging | Text messages between shops and their customers (estimates, approvals, reminders, two-way chat) and critical alerts to AutoSync on-call staff. | Customer phone numbers and message content. | United States | All shops |
| SendGrid (Twilio)Email | Delivery of estimates, invoices, reminders and account email when a shop sends through SendGrid. | Recipient email address, name and message content. | United States | If turned on |
| Outgoing mail server (SMTP)Email | Delivery of AutoSync account email (sign-in links, receipts, notifications) through the platform mail server. | Recipient email address, name and message content. | United States | All shops |
| Intuit QuickBooks OnlineAccounting | Two-way accounting sync for shops that connect QuickBooks. | Customers, invoices, payments, vendor bills and the related amounts and accounts. | United States | If turned on |
| Nexpart (WHI Solutions)Parts | Parts catalog lookup, pricing and ordering from the shop's suppliers. | Vehicle year, make, model and VIN, part numbers, quantities and the shop's supplier account. | United States | If turned on |
| CARFAXVehicle data | Vehicle service history lookups and, when a shop turns it on, sharing completed service records with CARFAX. | VIN, odometer, service dates and work performed. No customer names or contact details. | United States | If turned on |
| Google Firebase Cloud MessagingNotifications | Push notifications to the AutoSync phone apps (shop, technician and staff apps). | Device push token, notification title and short text. | United States | All shops |
| Google Business ProfileReviews | Reading and replying to the shop's Google reviews when a shop connects its profile. | The shop's business profile, review text and replies. | United States | If turned on |
| Anthropic (Claude)AI | The optional AI assistant that answers questions about the shop's own data. | The question asked and the shop records needed to answer it. Not used to train models. | United States | If turned on |
| NHTSA (U.S. DOT)Vehicle data | VIN decoding and safety recall lookups. | VIN or vehicle year, make and model only. | United States | All shops |
| Off-site backup storage (S3-compatible)Infrastructure | Encrypted copies of the nightly database backup and weekly files backup, kept away from the main server. | Full backups, encrypted with AES-256-GCM before they leave the server. The storage provider cannot read them. | United States | All shops |
Only what is neededEach service receives only the data it needs to do its job, and is used only to provide AutoSync to your shop.
ChangesWe review this list at least once a year and update this page when a service is added or replaced.
QuestionsAsk about any service on this list at support@autosyncshopmanager.com. More on how we protect your data: Security.