By signing up for or using AutoSync Shop Manager (the "Service"), you ("Customer", "you") agree to these Terms of Service ("Terms"). If you're using the Service on behalf of a business, you confirm you have authority to bind that business to these Terms.
If you don't agree to these Terms, don't use the Service.
AutoSync Shop Manager is a cloud-based shop management platform for automotive repair businesses. The Service includes (depending on your plan): work order management, customer and vehicle records, payment processing, digital vehicle inspections, inventory, accounting integrations, texting, and reporting.
We may add, change, or remove features over time. Material reductions in functionality on a paid plan will be announced at least 30 days in advance.
You must be at least 18 years old and capable of entering into a binding contract.
You agree to provide accurate, current, and complete information when creating an account, and to keep it updated. You're responsible for keeping your password secure and for everything that happens under your account.
You can grant access to your team. You're responsible for what they do on the Service.
The Service is offered as a monthly or annual subscription. Current pricing is at autosyncshopmanager.com/?page=pricing. Pricing for your plan is locked in for the duration of your current billing cycle.
Subscriptions auto-renew at the end of each billing period unless cancelled. Charges occur on the same calendar day each cycle. Failed payments may result in temporary account suspension.
Card payments are processed by our payment partners (Stripe and/or Square). Your card details never touch our servers.
Monthly plans are non-refundable for the current period. Annual plans are pro-rated for refunds in the first 30 days only. After that, no refunds — but you can cancel anytime to stop future charges.
Prices are exclusive of taxes. You're responsible for any sales, use, VAT, or similar taxes that apply.
You own your data. Customer records, work orders, invoices, vehicle history — all of it stays yours. We just store and serve it on your behalf.
You grant us a limited license to use your data only as necessary to provide the Service (storing, displaying, transmitting, processing payments, generating reports, etc.). We don't use your data for any other purpose. We never sell your data.
We keep encrypted backups of your data for disaster recovery. You can also export your data anytime through your dashboard.
If you cancel, we keep your data for 30 days in case you change your mind. After 30 days, we permanently delete it (except where law requires retention).
You agree NOT to:
Violations may result in immediate suspension or termination, with no refund.
AutoSync Shop Manager — the software, design, branding, documentation, and everything else we create — is owned by us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service while your subscription is active. Nothing more.
Your shop logo, customer data, and content remain yours. By uploading them, you grant us only what we need to display them within your account.
If you send us suggestions or feedback about the Service, we can use it however we want without owing you anything.
We aim for 99.9% uptime, measured monthly. Service availability does NOT include:
If we miss our uptime target in a given month, contact support and we'll work out a service credit.
The Service integrates with third-party services like Stripe, Square, QuickBooks, Twilio, and others. Your use of those services is governed by their own terms, not ours. We're not responsible for problems with third-party services, but we'll do our best to help you resolve them.
You can cancel anytime through your dashboard or by emailing support. Cancellation stops future charges; you keep access until the end of your current billing period.
We may suspend or terminate your account if you violate these Terms, fail to pay, or use the Service in ways that harm other customers. We'll usually give notice and a chance to cure first, except for serious violations.
Upon termination, your access ends, but your data is retained for 30 days as described in Section 5.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We don't warrant that the Service will be uninterrupted, error-free, or completely secure. Use the Service at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION — EVEN IF WE WERE TOLD THE DAMAGES WERE POSSIBLE.
Some jurisdictions don't allow the exclusion of certain warranties or liabilities, so portions of this section may not apply to you.
You agree to defend, indemnify, and hold harmless AutoSync Shop Manager and its team from any claims, damages, losses, or expenses (including legal fees) arising out of: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) your shop's data or how you use it.
We may update these Terms occasionally. If we make material changes, we'll notify you by email or through the Service at least 30 days before they take effect. Continuing to use the Service after the changes take effect means you accept the new Terms.
Non-material changes (typo fixes, clarifications) take effect immediately when posted.
These Terms are governed by the laws of the State of Ohio, USA, without regard to conflict of laws principles.
Most disputes can be resolved by emailing legal@autosyncshopmanager.com. We'll do our best to work things out informally first.
If informal resolution fails, any disputes will be resolved by binding arbitration in Stark County, Ohio, under the rules of the American Arbitration Association. Both parties waive the right to a jury trial and to participate in class actions.
Either party can still seek injunctive or equitable relief in court for IP infringement or breach of confidentiality.
These Terms (together with the Privacy Policy) are the entire agreement between you and AutoSync Shop Manager about the Service. They supersede any prior agreements.
If any provision is found unenforceable, the rest of the Terms still apply.
Our failure to enforce any provision doesn't waive our right to do so later.
You can't assign these Terms without our written consent. We can assign them as part of a merger, acquisition, or sale of assets.
Questions about these Terms? Email legal@autosyncshopmanager.com.
Our Privacy Policy is the companion piece to these Terms — it covers what we collect, what we do with it, and your rights.
Read Privacy PolicyFill out the form and we'll reach out within hours. Real people, based in North Canton, Ohio.