Contact AutoSync support

Can't find the answer here? Our support team reads every ticket and replies inside AutoSync.

Open a ticket

1. Sign in, click your name in the top-right corner and choose Help & support.
2. Click New ticket.
3. Write a short subject. As you type, we suggest help articles that might answer your question right away.
4. Choose a category and priority, and describe what happened.
5. Attach a screenshot if you can. It's often the fastest way for us to see the problem.

What to include

• What you were trying to do, and what happened instead.
• The repair order number, customer name or invoice number involved.
• Any error message, word for word.

Priority

Choose Urgent only when your shop can't operate, for example nobody can sign in or you can't take payments. Urgent tickets reach the team right away.

After you send it

Replies appear on the ticket and are emailed to you. If we need more information, the ticket is marked Waiting on you. Reply on the ticket and it goes back to the team. You can add details or files at any time.