Text your customers

Messages is your shop's shared text inbox. Customers text your shop number, everyone on the team can see the conversation, and replies come from the shop instead of someone's personal phone.

Send a text

• From a repair order, click Message to text the customer about that visit. The conversation is linked to the RO.
• From Messages, open a conversation or start a new one by searching for the customer.
• Use templates for things you send every day, like "Your vehicle is ready". Variables such as the customer's first name and the vehicle are filled in for you.

Reply to customers

New messages show a badge on Messages in the menu, and on your phone if you use the app. Open a conversation to reply. You can:

• Assign the conversation to a teammate so it doesn't fall through the cracks.
• Close it when it's handled. It reopens automatically if the customer writes back.
• Link it to a repair order so the history stays together.

Opt-outs

If a customer replies STOP, they're opted out and AutoSync won't send them texts. Their record shows they're opted out. They can text START to opt back in. You can still reach them by email.

Automatic texts

Estimate links, inspection reports, appointment reminders and "your car is ready" messages are sent from the same number. They appear in the conversation too, so you always see the full picture.